Where to Go For Care

When you get sick or hurt, you have several options to get the care you need. Use the links below to learn about your options. To maximize your healthcare coverage, be sure to choose a provider from your Trillium network.

DO YOU NEED TO SEE YOUR PRIMARY CARE PROVIDER (PCP)?

Your PCP is your main doctor. Call the office to schedule a visit if you don’t need immediate medical care.

See your PCP if you need:

• Help with colds, flus and fevers
• Care for ongoing health issues like asthma or diabetes
• An annual wellness exam
• Vaccinations
• General advice about your overall health

DO YOU NEED TO GO TO AN URGENT CARE CENTER?

If you cannot wait for an appointment with your PCP, an urgent care center can give you fast, hands-on care for more immediate health issues. Go to an in-network urgent care center if you have an injury or illness that must be treated within 24 hours.

Visit your nearest urgent care for:

• Sprains
• Ear infections
• High fevers
• Flu symptoms with vomiting

Urgent care centers can offer shorter wait times than the Emergency Room (ER).

DO YOU NEED TO CALL OUR 24/7 NURSE ADVICE LINE?

Our 24/7 nurse advice line is a free health information phone line. Nurses are available to answer questions about your health and get help for you.

Contact our 24/7 nurse advice line, at 866-439-2038, if you need:

• Help knowing if you should see your PCP
• Help caring for a sick child
• Answers to questions about your health

DO YOU NEED TO GO TO THE EMERGENCY ROOM (ER)?

Go to the ER if your illness or injury is life-threatening. Call 911 right away if you have an emergency or go to the nearest hospital.

Immediately go to an ER if you have:

• Chest pains
• Bleeding that won’t stop
• Shortness of breath
• Broken bones
• Poisoning
• Severe cuts or burns

Remember to bring your member ID card with you when you see your PCP, visit an urgent care center or go to the ER.

Make smart choices for your health. Use these questions and answers to determine where to get care.

Infographic Description

Title: Where to Go for Care

1. Is your illness or injury life threatening? (Ex. shortness of breath, chest pains, bleeding that won't stop, poisoning, burns or a broken bone)
   1. If Yes, Call 9-1-1 or go to the ER.
      Immediately go to an Emergency Room for:
      
      • Chest pains
      • Bleeding that won't stop
      • Shortness of breath
      • Broken Bones
      • Poisoning
      • Severe cuts or burns
   2. If No, do you have a physical injury or an illness like the flu, an ear infection or a fever?
      1. If Yes, Do you want to see a doctor, or do you want to talk to a nurse for advice?
         1. If you want to see a doctor, is your doctor's office open?
            1. If Yes, call your primary care provider (PCP).
            2. If No, go to urgent care or call our 24/7 nurse advice line 866-439-2038.

            Call Out: Use our Find a Provider Search - https://providersearch.trilliumhealthplan.com to check if a PCP, and urgent care center or hospital is in-network

            1. If No, do you have a physical injury or an illness like the flu, an ear infection or a fever?
               1. If Yes, Do you want to see a doctor, or do you want to talk to a nurse for advice?
                  1. If you want to see a doctor, is your doctor's office open?
                     1. If Yes, call your primary care provider (PCP).
                     2. If No, go to urgent care or call our 24/7 nurse advice line.
                     1. If No, do you have a physical injury or an illness like the flu, an ear infection or a fever?
                        1. If Yes, Do you want to see a doctor, or do you want to talk to a nurse for advice?
                           1. If you want to see a doctor, is your doctor's office open?
                              1. If Yes, call your primary care provider (PCP).
                              2. If No, go to urgent care or call our 24/7 nurse advice line.